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This Concept Map, created with IHMC CmapTools, has information related to: Therapeutic Communication Goal & Purpose, Active Listening Barriers & Interventions unconnected clients focus: patience understanding Full acceptance of client required*, HOW is he saying the message ???? congruency betw. words & body language, Self-awareness Professional Caring Relaxed Posture personal anxiety refocus to pt. concern/needs, talk out loud of difficulty = hear themselves ???? Meaning of the illness, verbal gently Present Different perspective of reality, verbal established rapport; not for tired or emot. vulnerable Humor NOT ridicule but encouraging connection & acceptance, Therapeutic Communication Strategies matches client language, empower reinforce self-esteem & natural healing powers, nonverbal metacom client Consider: 1. readiness to learn 2. phys. & emo. condition 3. ways of relating, Consider: ways of relating socio-cultural norm ???? Client's communication format: Concrete or Imaginative Mirror = rapport & understanding, empower reinforce personality strengths, Set priorities & actions together better response from one idea @ a time repeat & reinforce, educate ???? explain what is going to be done & why, Self-awareness Professional Caring Relaxed Posture ???? Establish TRUST *, Active Listening Barriers & Interventions constraint Client cannot be rushed to answer, sharing ideas & feelings "story of an illness" is nonverbal metacom, Therapeutic Communication Strategies S.E.E. purpose is appropriate COPING empower, one idea @ a time repeat & reinforce don't rush clarification feedback response, verbal client Consider: ways of relating socio-cultural norm, Client's communication format: Concrete or Imaginative Mirror = rapport & understanding *** non-threatening *** metaphopric powerful image c brevity